Residents spray litter with disinfectant daily as Suez bin crisis continues in Ashford, Swale and Maidstone

Neighbors plagued by bin problems for almost two months say their road has become a “slum” due to the amount of uncollected rubbish.

Some homeowners in Longbridge, Willsborough Lees, Ashford, even sprayed the festering waste with disinfectant every day.

David Cossey, of Willesborough Lees, Ashford, now sprays his bin with disinfectant every day.  Photo: Joe HarbertDavid Cossey, of Willesborough Lees, Ashford, now sprays his bin with disinfectant every day.  Photo: Joe Harbert
David Cossey, of Willesborough Lees, Ashford, now sprays his bin with disinfectant every day. Photo: Joe Harbert

It comes after Suez Recycling and Recovery UK took over the £152m waste contract from Biffa in Ashford, Swale and Maidstone on 25 March.

The service has been dogged by problems that have led to hundreds of complaints from fed-up residents.

Many collections were significantly delayed, prompting some to pay private companies to dispose of their trash throughout the county.

Longbridge residents’ food waste and recycling bins have not been emptied since May 1.

Last week, the collection of household waste was also missed.

David and Joan Cossey say Ashford Borough Council needs to do more to help them and other residents.  Photo: Joe HarbertDavid and Joan Cossey say Ashford Borough Council needs to do more to help them and other residents.  Photo: Joe Harbert
David and Joan Cossey say Ashford Borough Council needs to do more to help them and other residents. Photo: Joe Harbert

Pensioners David and Joan Cossey, who have lived on the street for 10 years, told KentOnline the communication from the council was unacceptable.

Mr Kosi, 84, said: “The whole situation has just gotten steadily worse as the month has gone on.

“I feel like the honeymoon period is over for everyone involved after two months.

“I don’t know why we pay around £200 a month in council tax when nobody is helping us.

“We have called Ashford Borough Council (ABC) several times over the weeks but can never get through so it is so inconsistent.”

Longbridge is one of many roads in Ashford and Kent affected by the Suez bin crisis.  Photo: Joe HarbertLongbridge is one of many roads in Ashford and Kent affected by the Suez bin crisis.  Photo: Joe Harbert
Longbridge is one of many roads in Ashford and Kent affected by the Suez bin crisis. Photo: Joe Harbert

The former NHS ambulance worker believes the situation is now causing a “chain reaction” of problems the longer it goes on.

“Now the smells here are horrendous and with the forest at the back of the road there is a fear of foxes causing a mess,” added Mr Kosi.

“The weather is also getting hotter, so I spray the buckets with disinfectant every day.”

Kevan Johnson is another homeowner fed up with the problem.

The 66-year-old, who has lived in Longbridge since 2006, said: “It just really needs sorting because you’d think we’re becoming a third world country with how bad the snowball is.”

Rod Maller (left) and Kevan Johnson say the situation in Longbridge is getting worse.  Photo: Joe HarbertRod Maller (left) and Kevan Johnson say the situation in Longbridge is getting worse.  Photo: Joe Harbert
Rod Maller (left) and Kevan Johnson say the situation in Longbridge is getting worse. Photo: Joe Harbert

Spouses Rod and Beverly Mahler also voiced their concerns.

Mr Maller, 68, said: “It makes you scared to look in the bins because you know there will be worms in them, judging by the smell.”

Mrs Maller added: “Our road has not been inspected and has been turned into a slum.”

Others in Ashford say they are also experiencing problems with the new supplier.

Charity shop worker Joan Veryard lives with her mother, Denise, 71, and father, Bert, 70, in Boxley, South Ashford.

Joan Veryard lives in Boxley, South Ashford.  Photo: Joe HarbertJoan Veryard lives in Boxley, South Ashford.  Photo: Joe Harbert
Joan Veryard lives in Boxley, South Ashford. Photo: Joe Harbert

She says her recycling and food waste bins have not been collected since May 4.

When asked how this was affecting the family, the 41-year-old said: “Our bins are by the footpath in front of the house.

“But because everyone is just sitting there, scooters and pushchairs can’t get through.

“We have to leave them there, though, because we’re all worried they won’t be collected after we drag them to the house overnight.”

Meanwhile, Elena Rooker, who lives with her husband Steve in Hawkes Way, Beaver Green, says she lives in “hope” her waste will be collected.

Elena Rooker says she lives in "hope" her waste will be collected.  Photo: Joe HarbertElena Rooker says she lives in "hope" her waste will be collected.  Photo: Joe Harbert
Elena Rooker says she lives in “hope” that her waste will be collected. Photo: Joe Harbert

The 55-year-old said: “We haven’t collected our recycling since the last day of April and it’s just been sitting outside our house ever since.

“It’s starting to smell, so it’s not very pleasant.

“I was told by a councilor that the bins on our road will be emptied on May 21, but this has not happened yet.

“Now we’re all just waiting and hoping.

Meanwhile, Ashford Borough Council has apologized to residents for the delays.

Lee Wood went nearly a month without his bins being emptied at Stanhope.  Photo: Joe HarbertLee Wood went nearly a month without his bins being emptied at Stanhope.  Photo: Joe Harbert
Lee Wood went nearly a month without his bins being emptied at Stanhope. Photo: Joe Harbert

A statement from the local authority said: “We are working closely with Suez to overcome these issues to minimize disruption during this transition period.

“We had to make some changes to the service vehicles and to the routes and tours, which took longer than we expected.

“These changes mean that our missed container reporting system has been unavailable for some time.

“This has been fixed and the system will now allow you to report any missed containers online.

“We apologize for any inconvenience this may cause and thank everyone for their patience during this time.”

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